The minimum age to hire a Myles self-drive car is 21 years. Apart from that the customer must also possess Original and valid driving license and ID proof (Passport/Aadhar card). Customer’s booking name should match with his/ her name in the Driving License. Foreign nationals also need to have valid International Driving Permit in addition to the Driving License to hire a Myles self-drive car.
What documents do you need as a proof?
You need to show a valid driving license and an ID proof (Passport/ Aadhar card) during car handover process. The documents are to be shown in original. In case driving license/ Passport/ Aadhaar fail the necessary validations, Myles reserves the right to refuse car handover at any point of time.
By what time do I need to upload documents?
For a seamless experience, we suggest you upload your documents after booking confirmation itself so that they can be verified. The documents will also be physically verified at the time of pick-up. You need to upload the front and back of each document. In case you don’t have an Aadhar card, please upload a copy of your passport for verification purposes.
By what time do I need to pay security deposit?
You need to the pay security deposit before the pick-up time as communicated in mails and SMS. The booking is liable to be cancelled otherwise. There are two options available to you. Firstly, you can choose the security deposit option and pay according to the vehicle that you have chosen or you can select the Myles Secure option and pay the reduced security deposit amount. The amount refunded in both cases will be as per our cancellation policy.
Is there an alternative to the security deposit?
Yes, when you opt for Myles Secure, the refundable security deposit is reduced. Myles Secure is a combination of a non-refundable cover amount and a much lower refundable security deposit amount. Myles Secure protects the vehicle against accidental damages.
Can someone else book for me?
Yes, but the person whose name has been mentioned in the reservation form needs to come along with the required documents to pick up the car.
What is your cancellation policy?
1. If booking is cancelled within 24 hours of pickup time: Rs 200 or 50 % of Total Booking Amount (whichever is greater) will be deducted and 3 % processing fee will be charged on rest of the refund amount.
2. If booking is cancelled at least 24 hours prior to pick up time, no rental will be deducted, only Rs. 200+ 3% processing fee will be charged on the refund amount.
3. If booking is cancelled at or after pick up time, it’ll be treated as no-show and no refund will be provided.
For Hourly Rentals:
No refund will be provided in case of hourly rental booking
Is there an agreement/document I need to sign?
Yes, there is a short agreement one needs to sign while picking up the car.
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